We will send you a delivery confirmation email with your tracking information as soon as your order is shipped. If you don't receive a delivery Confirmation email right away, don't worry! We will deliver the items to you within the date range provided. Orders may ship in multiple packages.
We do not ship Saturdays, Sundays, or Bank Holidays. If your order requires additional information to fully process, we will be in touch by email.
When you place your order, your form of payment will be authorized (not charged). This authorization ensures the funds for the order are available while your order prepares to ship. Once your order has shipped, your form of payment will be charged. If your order is cancelled for any reason, the authorization will automatically be removed in 5-7 business days. The exact timeframe for removal is determined by you card's issuing bank. We only take orders for items that we have stock of, however items may be cancelled after the order is placed for various reasons.
Please review all information carefully before placing your order, especially your shipping address information. We are not able to make changes or cancellations after your order has been placed. If a mistake was made, please call us at (707) 630-5007 immediately after placing your order and we will do our best to try to assist you.
RETURN & EXCHANGE POLICY
We’ll gladly accept unworn, unwashed, or defective merchandise purchased on zen.traders.com for return or exchange. Zentraders.com merchandise purchased at the boutique must be returned to the location where it was purchased. Please contact the boutique for their return policy.
If we receive your return at our warehouse within 30 days of delivery, we’ll credit your original form of payment. If it's received after 30 days, a e-Gift card will be issued. If you paid with an eGift card, a new eGift card in the amount of the credit will be issued and emailed to you accordingly. Please note: eGift cannot be returned or exchanged.